FINAL EXAMINATION Park University (Internet) MG 420 Labor Relations Instructor: William R Mueller Multiple Choice (2 points each) 1. In the United States, the concept that employees are entitled to a voice in the workplace because it is consistent with the fundamental doctrine of our political system is known as: a. exclusive representative b. Industrial democracy c. Participative management d. Critical industrial relations Ch. 1, p. 9 2. Which of the following is not considered an argument for treating employees as “more” than simply another commodity that can be bought and sold in the labor market: a.
Most modern workers are completely dependent upon jobs, not property, in determining the quality of their life b. Working adults spend a considerable proportion of their life at work and hence work provides an important social setting that greatly influence quality of life c. When workers agree to supply their labor in exchange for pay and benefits, they are freely choosing to follow management’s directives. d. Workers have feelings and free will that can, if they wish, interfere with the quantity and quality of work they perform Ch. 1, p. 7 3. From a business perspective, the poor working conditions endured by workers in the early part of U.
S. industrialization were problematic because: a. Workers should have better lives than that b. Workers were willing to put up with anything to keep a job, thus turnover rates were too low c. Workers lacked purchasing power which kept product demand artificially low d. The government threatened to impose minimum wage and working conditions laws Ch. 2, p. 30 4. Many labor supporters, including major labor unions throughout the U. S. , are advocating for the Employee Free Choice Act, which would change the process of unionization to make it easier for workers to form and join unions.
This is best described as an example of: a. The shock effect b. A labor movement c. A socialist movement d. Workplace governance Ch. 2, p. 55 5. The concept of exclusive representation was intended to protect workers from the influence or dominance of: a. Competing unions. b. Company dominated unions. c. Unscrupulous union leaders. d. Worker infighting. Ch. 4, p. 122 6. The Wagner Act explicitly establishes ________________ when a union has the support of a majority of a group of employees. a. arbitration b. employee voice c. exclusive representation d. mutual aid Ch. 4, p. 122 7.
When workers protest wages, hours and/or working conditions by refusing to work or to leave the shop/plant floor it is known as a: a. sit down strike b. general strike c. secondary boycott d. suffrage protest Ch. 3, p. 91 8. Today private sector union density is around: a. 50 percent b. 20 percent c. 10 percent d. 65 percent Ch. 3, p. 101 9. Interpreting, applying and resolving conflicts that arise under a union contract is called: a. Contract negotiations b. Past practice c. Mediation d. Contract administration Ch. 9, p. 302 10. The final step in a typical union grievance procedure is appealing to ____________________. . a mediator b. the regional office c. binding arbitration d. the Supreme Court Ch. 9, p. 306 11. If a union makes a request to an employer for the names and addresses of employees eligible to vote in the union election: a. The employer can refuse to provide the list on the grounds that it must protect the privacy of its employees. b. Employees can request that their information be withheld from the union. c. The employer must turn the information over to the union within 7 days. d. The employer can petition to the NLRB for an injunction to gain permission to withhold the information.
Ch. 6, p. 210-211 12. The process of producing a legally binding, written contract that specifies wages, benefits, layoff policies, grievance procedures, etc. is called: a. Authorization campaigning b. Attitudinal structuring c. Direct dealing d. Collective bargaining Ch. 7, p. 229 13. Which of the following is a strike not protected under the NLRA? a. economic b. unfair labor practice c. jurisdiction d. recognition Ch. 8, p. 266 14. Integrative bargaining is also referred to as _______ bargaining. a. adversarial b. collective c. win-win d. zero-sum Ch. 7, p. 44 15. Which of the following types of strikes are NOT protected by the NLRA? a. economic b. jurisdiction c. recognition d. unfair labor practice Ch. 8, p. 267 16. An example of a continuous process strategy that use statistical methods to measure defects and guide continuous improvement is: a. Kaizen b. Scientific management c. Total quality management d. Reengineering Ch. 10, p. 355 17. The dominant paradigm of work structure in the U. S. for much of the 20th century was: a. Self-directed work teams b. Employee involvement programs c. Scientific management d.
Processes from the Kaizan philosophy Ch. 10, p. 348 18. Using “seniority” as the primary method of determining layoffs, promotions, and transfers is a distinguishing feature of ______________unionism. a. craft b. industrial c. job control d. national Ch. 10, p. 356 19. A ________________ is a workplace-level committee of employees elected to represent all of the workers in dealings with management. a. voice committee b. works council c. labor board d. social partnership Ch. 11, p. 399 20. Which of the following is not a factor creating pressure on the U. S. labor relations system today: a.
Proponents of fair trade see unions as interfering with free markets and management decisions b. Management is demanding more flexibility and team-based work c. Organized labor believes U. S. labor law fails to prevent antiunion employer actions d. Proponents of labor-management believe the law encourages adversarial relationships Ch. 13, p. 453 True/False (2 points each) 10 Questions I cannot give you the answers, however, 5 are True and 5 are false… Short Answer (12 points each) 31. Define and describe the term “collective bargaining. ” 32. List three examples of unfair labor practices.